Shipping Policy

Overview

This shipping policy outlines the order preparation, delivery, customs and package related terms for all orders placed through our website. All prices displayed on the website are denominated in US dollars.

Order Processing

Once your order is confirmed, we will begin preparing your goods for shipment. Orders will be dispatched within 1–3 days. After dispatch, the estimated delivery timeframe is 6–12 days. Delivery timelines are estimates and may be affected by carrier delays, regional logistics, weather conditions or other uncontrollable factors. We cannot guarantee exact arrival dates.

Customs and Duties

We handle all duties and taxes associated with your shipment. Customers will not be required to pay any additional customs fees or related charges upon receipt of the package.

Shipping Address Requirements

You must provide a complete and accurate delivery address when placing your order. We are not responsible for delivery failures, lost packages or extra costs caused by incorrect, incomplete or outdated shipping information provided by you. Please double-check your address before submitting payment. If you need to adjust your shipping address, contact us via our Contact Us page immediately before the order is dispatched. Once the order has been shipped, address modifications cannot be made.

Package Tracking

Once your order is dispatched, tracking information will be made available so you can monitor the transit progress of your package. If you cannot find your tracking information or have questions about shipment status, you can send inquiries through our Contact Us page.

Lost or Damaged Packages

If your package is lost or arrives with visible damage upon delivery, please contact our support team through the Contact Us page as soon as possible. We will review your case and provide appropriate resolutions for qualifying situations. We may request photos or supporting evidence to assist with the investigation.

Undeliverable Packages

Packages marked as undeliverable and returned back to us by the carrier will be handled according to our return and refund rules. Additional charges may apply if you wish to reship the returned package.

Policy Updates

We reserve the right to modify this shipping policy at any time. Any revisions will be published directly on this page. Continued use of our website and placing orders after updates indicates your acceptance of the current policy version. If you have questions about this shipping policy, reach out via our Contact Us page.